Why are you getting in touch with us today? *

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Company Name (if applicable)

Name of product/s *

Order Number *

What's on your mind? *

30-DAY RETURN POLICY

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Ledlenser NZ will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included and/or contact details and order number.

How to return

Click here to log into your account using your email. If you didn’t set up a password, don’t worry! Simply enter the email you used to place your order, and we’ll send you a unique code to log in. Once logged in, find the order containing the product you'd like to return, then complete our online exchange/return form.

Please note: returns MUST be sent via courier. Due to a change in NZ Post processes, any returns sent to our address via their standard tracked service will be returned to sender. Upgrading to a courier service is required.

What is not covered?

Customised or engraved items are not subject to return or exchange.
Clearance items cannot be returned unless faulty.

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Warranty Form

First, let's check your product is eligible for warranty. This will only take 3 minutes.

My light is within the warranty period*

From the date of purchase, 7 years for registered products, 2 years for unregistered.

Please enter your serial number here

This is found underneath the product name on the light (generally 10 digits). Note, this does not check if your product is within warranty, but helps our customer service team to give you the best advice

The travel lock is not on*

If the light only flashes, it may indicate the travel lock is on. To remove the travel lock, hold down the power button for up to 15 seconds until it flashes. Travel lock video.

The issue isn’t boost mode being activated*

Is the light turning off after 10 seconds? Boost mode is active (activated by a rapid double-click).

The batteries are inserted correctly*

+ to + and - to -

The batteries are new and/or of high quality*

Rechargeable less than 2 years, traditional batteries new and a high-quality brand.

It is a manufacturing fault, NOT wear and tear or misuse*

User damage is not covered. General wear and tear is not covered. Wear and tear video

There are no signs of battery corrosion*

Battery corrosion video

The light is in suitable condition to be sent back*

Not covered in dirt, cement, paint, etc

Has the item been repaired or replaced before? *

Yes
No

Please give us a brief description of the issue with your headlamp/s or torch/es *

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